Frequently Asked Questions

Ordering & Returns

How do I place an Order?

Search for the product on our Shop landing page, find a product that you want (filtering is supported). Confirm the product specifications and click on "Buy Now."

How Can I Cancel Or Change My Order?

Before payment is processed, you can cancel your order directly. If your order status is "Awaiting Shipment," or "In Transit" We cannot cancel orders(you can reject/return goods after it is delivered to you).

Do I need an account to place an order?

Although it's not required to have an account when placing an order, it's highly recommended. This way you can manage all your account information, payment methods, shipping details, order history & more.

How Do I Track My Order?

If tracking information on the order page is still not updated 12 days after shipment, you may contact us for more information or try to track the parcel by yourself.

How Can I Return a Product?

We're really sorry to hear that our product didn't work out for you. In the unlikely event that you've received a faulty item, please get in touch with our support team who will get this sorted for you.

PAYMENT

What Payment Methods Are Accepted?

Currently, we accept Visa, Mastercard, American Express, Bitcoin, ApplePay, & GooglePay

Is Buying On-Line Safe?

Online shopping is a great way to compare prices, find bargains and save money from anywhere with an internet or mobile data connection. But as its popularity has increased, so have the risks, with more and more people trying to scam you out of your money or steal your card details. Thankfully, if you follow a few simple rules you can have a safe and secure online shopping experience. Luckily for you, on our end, we take all the preventive measures to make sure your information is 100% safe with us.

SHIPPING

What Shipping Methods Are Available?

Depending on shipping details, in order to get you your product in the quickest way possible we use a variety of shipping partners, a few of the major providers being UPS, FedEx, DHL, TNT, EMS & more.

Do You Ship Internationally?

Yes, luckily for our international customers we ship worldwide!

How Long Will It Take To Get My Package?

There's a lot of variables that go into place when calculating shipping timelines, please advise your account dashboard to keep an updated shipment update & tracking details.
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